Twelve Rules Of Success

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Just this last weekend I stayed at one of the Marriott Hotels in Sydney and came across Bill Marriott’s Twelve Rules Of Success.

He wrote: My father often said, “Success is never final.” After hearing the stories of our Marriott associates, it’s easy to see why this is a great company. Their spirit to serve and passionate pursuit of excellence are the reasons we’re successful.

Based on the core values that formed the foundation since the early days of our company, coupled with my experience, I’ve adopted what I refer to as the “Twelve Rules of Success”. These management philosophies are a simple but powerful part of our culture and create a living tradition of values and beliefs that we share with our associates all around the world.

1. Continually challenge your team to do better.

2. Take good care of your employees, and they’ll take good care of your customers, and the customers will come back.

3. Celebrate your people’s success, not your own.

4. Know what you’re good at and mine those competencies for all you’re worth.

5. Do it and do it now. Err on the side of taking action.

6. Communicate. Listen to your customers, associates and competitors.

7. See and be seen. Get out of your office, walk around, make yourself visible and accessible.

8. Success is in the details.

9. It’s more important to hire people with the right qualities than with specific experience.

10. Customer needs may vary, but their bias for quality never does.

11. Eliminate the cause of a mistake. Don’t just clean it up.

12. View the problem as an opportunity to grow.

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